web hosting faqs, web hosting service information, website information

Pre-Sale Questions
- I want to move my site to your service, but don't know what to do?
  No problem! We can help you get your website moved and DNS updated. Click here for more details.
- How do I sign up for hosting service?
  All you have to do is pick a hosting package and complete our sign up process.
- How long before my account is ready to use?
  Your account will be ready within 8 hours (usually 1 hour) of signing up. We use this time to research the domain and owner for hosting/spam violations.
- How do I contact sales?
  To contact sales you can use any of the methods listed below.
  1. Contact web page.
  2. Email sales@webgeekhosting.com
  3. Call us at 512.825.2188
  4. Instant Messenger Service
- What payment methods are accepted?
  We accept credit cards, PayPal, and personal checks.
- Are there any service contracts?
  No! We do not make you commit to any contracts for service.
- Is there a setup fee for new accounts?
  No! We will setup your account and in most cases we can move your web pages to your new account on our servers for free!
- Can I send bulk e-mail?
  No, sending bulk e-mail is against our terms of service.
- Can I have an adult site?
  No, having an adult site is against our terms of service.
- Can Web Geek Hosting help transfer my domain?
  Yes we can! Click here we have put together some information to help you with getting your domain transferred. If you have any questions or need help, contact us and we will be glad to assist.
- Does Web Geek Hosting offer 24x7x365 support?
  Yes we do! Just go to our contact or support page and you can find all the details needed to contact us.
- How am I billed?
  We use a PayPal subscription to bill you for your service every month.
- Can I pay month to month?
  Yes! There is no extra charge or commitment to pay on a monthly interval.
- Is there any kind of money back guaranty?
  We offer a 30 day money back guaranty on new accounts.

Hosting Questions
- Can I run any message board?
  No, Web Geek Hosting does not allow the following message boards;
  Ultimate BBS (all versions)
  Ikonboard (all versions)
  Yet Another Bulletin Board (YaBB)
  Any other message board can be used. Please see our terms of service for more information.
- Need help with your control panel?
  No problem! Click here we have put together some web pages that explain how to use your control panel.
- How do I upgrade my hosting package?
  All you have to do is go to our hosting package upgrade page and select your new package. Your PayPal subscription will be modified (your price change will not take effect till your next billing period) to reflect your new package.
- How do I create a new email account?
  Login to your account and click on mail menu. Next find add/remove accounts and click on it. At the bottom of the page you will see a link to add account click on that. Now all you have to do is fillout the username and password fields. Click on the create button to create the new account.
- How do I setup my email client?
  When your client prompts you for your pop3 & smtp server use mail.yourdomain.com for the address. When prompted for the username use username+yourdomain.com
- How do I access my website control panel?
  To access your control panel just type the following into your web browser http://www.yourdomain.com/cpanel and when prompted for the username and password use the ones that you received from us when your account was created.
- What happens if I go over my bandwidth limit?
  Because we offer no contract and allow clients to pay month to month your account will be suspended if your limit is reached. If you do prove to be a reliable client we can offer you a plan where your account will not be disabled and you will be charged the following for going over your limit.
  $3.00/mo per gig.
- How do I contact support?
  To contact support you can use any of the methods listed below.
  1. Support web page.
  2. Email support@webgeekhosting.com
  3. Call us at 512.825.2188
  4. Instant Messenger Service
- How do I change my domain name servers (DNS)?
  Easy! Just click here we put together a page that will guide you right through the process!
- How do I check my web site statistics?
  Login to your control panel and click on tools. Next click on Web/Ftp Stats. From here you have a few different options. You can view the last 30 visitors by clicking on latest visitors or view details stats for your site by clicking on Webalizer. Once you are in the Webalizer page you can click on any month you have statistics for to get more details.
- How do I check my sub domain(s) statistics?
  Login to your control panel and click on account settings. Next click on sub domain stats. From here you have a list of all the sub domains you have configured. Click on the sub domain you are interested in to view the details.

If you did not find your answer here please contact us and we will answer any question you may have.

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